Customer service and contact centre leader with a digital-first, customer-centric approach.
Creating great customer journeys and driving CSAT/NPS improvement. Transforming customer service processes and managing CRM systems. Using data in decision-making.
Keen interest in communications and marketing. Enjoy working with brand, tone of voice and written content.
Fair-weather vegetable grower and gardener. Wine lover. Can't sit still for long - usually out walking, exploring or travelling. Love history of the unusual (read: boring) and often lost in Wikipedia rabbit holes. Habit of borrowing too many library books, only to return them before having time to read them. That's me.